If they read the original message first, whether that's before you request a recall or after, the original message will remain in their inbox. Most importantly, the recipient must open the recall request before they open the original message. There's no universal rule that an email server should abide by a recall request in fact, it won't even be processed.Įven if you and your recipient are on the same Exchange server, that still doesn't mean guaranteed recall success. This is because once an email has left your internal server, you have no control over it. With that limitation in mind, recalling won't work on emails you've sent outside your organization to, for example, a Gmail or Yahoo account. On the Email tab, the Type column shows what type of account you're using. Click Account Settings > Account Settings.
